mService™ is an enterprise grade, next generation service and support application. It’s ready-to-use on the field, is mobile enabled, and socially integrated. It implements industry best practices for service contract management. It integrates readily with existing enterprise systems and can be quickly customized by IT or partners to suit a company’s specific business processes. Built upon the MoNimbus™ Platform, mService™ offers secure and reliable communications, offline operation of the application even when out of coverage, and granular over-the-air software updates of tasks and workflows for rapid and cost-effective maintenance over the life of the solution. The MoNimbus™ platform can adapt existing enterprise applications in real time to work over mobile, social and cloud in a secure setting .
According to the Venture Development Corporation, there are over 25 million active service technicians in North America as of February 2006 and the overall enterprise mobile market for field service automation, including hardware, software and services, grew from $2.5 billion in 2005 to $4.4 billion in 2009.
Part of what is driving this expected increase is that after-sales service is becoming an increasingly important growth area for many businesses. Whereas companies have traditionally viewed after-sales service as a cost of doing business, many are now working to transform their service operations into a strategic asset that can deliver new revenue streams and a competitive edge.
Mobile service solutions play a critical role in enabling this transition from a cost center to a strategic asset. Whether a company is automating a paper intensive process for the first time or building on an existing system, the potential savings can be substantial. For example, companies that have deployed field service solutions have realized, on average :
27% improvement in worker productivity
19% increase in customer satisfaction / retention
17% increase in overall profitability
13% increase in service revenues
To achieve these savings, companies need to examine many aspects of how the service business operates to determine how to:
– Do the job right the first time
– Meet customer schedule commitments
– Increase service force productivity
Request a DemoSign Up
Download for AndroidMobile Version