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mobility in insurance
Insurance in the Mobile Economy
The economy of today has changed with the convergence of mobile, cloud and social. Convergence of these technologies has sparked and given life to the idea of sharing and on-demand access, anytime and anywhere for a subscription. This is the era of consumer and enterprise mobility. Despite early expectations that current generation would grow up and grow into the same “buy” model consumption patterns as the generation before, there are clear differences that are emerging which point to the opposite.

Two data points to show the differences. Only 66 percent of Americans under the age of 35 own cars—that’s down from 73 percent in 2007. The average car owner’s vehicle sits idle for 22 hours per day. In the face of lower wages and high student debt, it’s not surprising that with convergence of technologies are allowing the current generation to share, rather than own.

Some are of the opinion that current generation will eventually buy cars and homes, just as their parents did. Only time will tell. In the interim, the sharing economy continues to grow—and savvy insurers have to take the opportunity to innovate and play a role in the sharing economy opposed to their leadership in a ownership economy. Property and General insurers have to change business processes have to fit the new share and on -demand model.

Consider some of the numbers associated with the sharing economy:
 In 2014, the global market for shared goods and services was worth an estimated $3.5 billion.
 In the United States, there are an estimated 80 million users who are sharing opposed to buying.
 The top 100 Airbnb hosts have grossed $54 million over the past three years.
 Avis paid $500 million to acquire car-sharing service Zipcar.

How to Energize the Insurance industry with Mobility at the core of Business Processes

In the sharing economy, access trumps ownership. That paradigm shift poses both opportunity and challenge for insurers. Innovative insurers will redefine risk and connect with a wider customer base—driving long-term growth and profitability.
The sharing economy brings people together through mobile, cloud and social to exchange or rent access to goods and services. Entrepreneurs are building this economy by leveraging emerging digital technologies on mobile and cloud to meet customer needs in new and disruptive ways. “Forbes” predicts that the global sharing economy will grow by 25 percent in 2014, reaching just over $3.5 billion.

The sharing economy is forcing insurers to rethink all aspects of their business including product design, and channel strategies. Establishing a leadership position in this space early in its development could be a source of significant, long-term competitive advantage. Leadership in this economy requires embrace of converging technologies such as mobile, cloud and social collaboration. Access over multiple channels to an always connected customer is important. It is even more important for property and insurance companies to provide insurance for that access through multiple different models.
This is where MoNimbus can be of assistance. Most insurers are well established and users of the web. However have been slow to move to cloud, mobile and social. However now they can move by using a cloud platform.

MoNimbus, a cloud based middleware can transform existing business applications to embrace mobile, cloud and social faster, better and cheaper. It can be appealing to an industry that has to catch up fast to this shared and on-demand economy. Further if the cloud platform can allow the users to change and modify for an unique optimized experience on any device at any time is further appealing.


Enterprise mobility is fast catching with enterprises. It means access to enterprise data and workflow any time, any where, and on any device. The first step is to secure the device with some form of EMM (enterprise mobility Management) software from vendors like Airwatch, Mobile Iron, Citrix etc. This means the device is authenticated to access enterprise portal. It does not mean the business process or app is conditioned to run on the device to any tolerance. The traditional approach is to create mobile apps for every business process as a thick client on a device, and when authenticated allowing the access to data.

This is an expensive process. Monimbus does a different approach – a cloud based middleware that transforms the business solution in real time to allow the transformation of the business process to a rich mobile experience. This involves moving data and business process to cloud. Though not cached, enterprises are cautious about movement of workflow and data to public cloud. To satisfy them MoNimbus implements two factor authentication using sekur.me (http://www.sekur.me/ ) which authenticates the authorized user of the application as the first gate, before authenticating the app user name and password. Added with MoNimbus implementation of Single sign-on, it allows for a very secure approach to a complete tunnel between device and enterprise portal.

Customers from all verticals such as finance, manufacturing, healthcare, media are finding two factor authentication together with EMM embedded in MoNimbus security stack as a route to secure enterprise mobility.


enterprise mobility in healthcare
Enterprise Mobility is well on its way establishing a new frontier in the way businesses connect and engage with customers, employees and partners. The interesting observation that can be made on the march of mobility within enterprises is the unique way each and every industry is evolving to leverage it. The advantage is in optimizing business processes in each vertical sector, to improve the mobile experience of an always connected customer who can interact with multiple channels.

Enterprise Mobility in Healthcare Vertical
Let us see how this is evolving in healthcare. For e.g. in health care increased visibility and availability of value added software on smart-phone platforms will lead to more sophisticated medical health monitoring products and services like pulse oximeters, sleep apnea monitors etc.

Apple and Samsung have released open APIs to make it easier for digital value added products in health-care for tracking, monitoring, responding etc. They can push the global health care hardware market to hit $3+ billion by 2019. Digital health solutions like electronic health records and remote patient monitoring will be more of a priority as IT professionals help to reshape how companies approach health care for tomorrow’s aging and sick populations.

Mobility influence is part of an evolution where devices are interacting with other devices. Doctors can do things like monitor patients through digitized health tools, such as pacemakers, from a long distance. It is a concept that can be applied basically to every industry. There is the need to send, receive, gather, analyze and respond to inputs from any connected device immediately.
Much like the health-care field, there are vast opportunities to increase productivity, accuracy and flexibility with enterprise mobility. With the need for increased productivity and innovation, a move toward enterprise mobility seems to be a no-brainer. However, the right tools and infrastructure need to be part of that move.


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MoNimbus team completes QA of platform and all applications. Congratulations. Featured in the picture are Hassan Dinesh Mohan and Elena Basistia. Thank you to other team members who have worked diligently on this project Alex Makarenko, Sri Edara and Mariya Popova.


Enterprise Mobility and Cloud Migration can go hand in handConvergence of mobile, cloud and social is the perfect storm for Enterprises and Enterprise IT. Businesses need to prepare for Migration of Enterprise Applications to the cloud and mobile. A cloud can provide IT infrastructure services such as servers, storage, network and network services on a Infrastructure as a service model (IaaS) or application deployment platform on a Platform as a Service (PaaS) or software applications on a subscription model or Software as a Service (SaaS) model.

Service providers who excelled at provisioning, managing and scaling services for multiple customers are providing IaaS and PaaS offerings. So also there are many ISVs in the market with SaaS offerings. What is necessary is a cloud based offering, that allows for the migration of enterprise apps to cloud and mobile in a SaaS model.
Emerging vendors like MoNimbus are offering a new route to convergence with enterprise applications being migrated to mobile and cloud using a SaaS model. Whether a private cloud or public cloud, enterprises first must consider which of their apps should move to cloud, and which of their apps should move to mobile. They can then try a one stop approach using a cloud based middleware to transform their enterprise apps to mobile, cloud and social.


In a perfect world a company IT professionals would provide employees with the best tools to enable them to do their job. They would pay attention to workers’ needs and give them the technology that best fits their needs. Unfortunately, this scenario is far from reality. According to a survey provided by TrackVia, 76% of ITs say they realize that the enterprise technology tools they deliver are outdated and don’t meet employees’ needs. Furthermore, most IT professionals say that they don’t even expect workers to use only IT approved devices and apps. This means that they have accepted the fact that employees bring applications that might pose a huge security threat to the company.
The reason, of course, is money. 40% of the respondents in the survey believe that the company they work for doesn’t have the budget to provide its employees with the right technology tools. And the tools that are provided are not the ones that employees want. In addition, 33% of the respondents believe that the technology tools provided by their company are outdated. With the BYOD trend, employees want to be able to do more work on their mobile devices.
According to Gartner, one in four companies will have adopted an app store by 2017. This means that ITs must know that they can’t postpone updating their technology for a lot longer. It is true that building company-specific applications might be very costly and time-consuming and many IT professionals and CTOs keep postponing the inevitable decision to go mobile because of these very reasons. Using cloud-based platforms is an alternative and cheaper option to mobilize already existing web applications.
With the popularity of mobile devices the demand for enterprise mobility and mobile apps is expected to skyrocket. This means that IT has to reevaluate their priorities and plan company budget around employees’ needs for next generation experience with their applications.


trends affecting enterprise IT image

 

The past decades have been one of Industrial Age IT: Systems oriented, rigid, with great economies of scale, and back-office applications.  We are entering the Age of User-Centric IT:  with focus on UX, agile, dynamic, on-demand, front-office.  Above any factors these three below are changing the face of enterprise IT.

 

1.Perfect storm with convergence of Social, Mobile, Cloud changing every aspect of business.

It creates the multi channel connected and empowered customer. Every business process can be enhanced and optimized for access on any device, anytime (mobile), anywhere (cloud) and collaborate using off routine tasks (social).  IT departments, powered by the cloud, can deliver business solutions to their employees, customers, and partners, faster than ever and business users can make their own experiences.

 

2. Diverse Stack Environments.

In the past IT controlled everything in an enterprise, its data center,  hardware, network, applications, storage,and professional service.  Most often it had stack environments that looked homogenous and familiar. Not any- more. Now by leveraging new cloud-based delivery models on SaaS, such as PaaS (platform-as-a-service) , IaaS (infrastructure-as-a-service), and SaaS (software-as-a-service), IT is able to straddle all worlds.

 

3. Consumerization of IT resulting in Business “Power Users”.

This is resulting in an enterprise IT development approach where those on the business side want to be involved in design and experience creation and not in just spec creation.  Those on the business side are becoming more and more technically savvy creating small sub-teams, in departments such as sales, marketing, and customer service.  As a result, they are moving IT to the edge and more a provider of services and not a creator of assets.

 

MoNimbus with a cloud based middleware offers better, faster, cheaper way to replatform applications to next generation experience within enterprises.  It accelerates the mobile enterprise.


5 oclockModern technology has many advantages. Mobile devices and enterprise mobility applications can make employees’ lives easier as people don’t have to be stuck in the office from 9 to 5 anymore.  Using work applications on their smartphones and tablets enables employees to set up their own schedule and place of work. Some, however, claim that along with the flexible hours employees also gain never ending work days.

In the era of mobile devices and countless enterprise and consumer apps, the line between work and free time has blurred. Good Technology polled 1,000 American workers in order to understand their work habits. The results show that after leaving the office, 80% of employees continue working and 40% of these do so because they feel that they have no choice. Workers feel that they have to respond to customers’ emails immediately and most people start checking their emails before they even get out of bed in the morning. According to the results from the poll, the extra work sums up to about seven hours per week, which is almost another full work day. In addition, the result show that 57% of the surveyed workers checked their email during family gatherings, 38% did so while having dinner and 69% couldn’t even fall asleep without checking their email. The question is, Does accessibility to work email and apps help or harm?

Unlike US workers, it looks like French employees don’t have a problem with disconnecting from work after office hours. A new law in France guarantees people the right to ignore work related phone calls and emails after 6 pm. Even the French brunches of Google and other major international companies do so.

Technology is meant to help people to better do their jobs, not to make them feel that they have to constantly work because they have no other choice. Big companies can help their employees to find balance between work and free time not only by providing the best available technology, but also by training their workers how, when and where to use it. Employees will be more relaxed and less stressed, which in the long run will benefit the business.


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There is no doubt that CIOs have to possess leadership skills, but how much tech skills do they really need to have? Some argue that CIOs can be quite successful without every single detail about the technology that their company uses. For example, some believe that if someone is a great with sales or finance this person would make a great CIO as well.

Although it might be true that CIOs don’t live and breathe technology, they still should know what is possible and what is not, and understand some basics in order to earn the respect of their IT staff. In addition, best CIOs are leaders, not only managers, and as such they need to understand and adapt the newest technology trends in order to maximize profitability. This will keep their companies on the top of the game.  

In addition to their tech skills, good CIOs need to be good communicators. They have to be able to explain to their teams the newest technology trends and inspire them to use it. Also, they are expected to supervise their IT professionals and although CIOs are not expected to understand every single detail about the technology in use, they should know enough to be able to manage experts to solve problems when they occur.

Most of all, good CIOs should be familiar with different kinds of technology in order to choose the one that would most benefit the companies they work for. With so many options lately, it is easy to be overwhelmed and have a hard time deciding which way to go. For example, now in the era of “mobile first” many might find it difficult what to choose. CIOs are wondering if they should hire teams to build enterprise mobile apps or go with alternatives such as cloud-based middleware that configure, extend and customize existing enterprise apps into rich mobile experiences. Whichever rout CIOs choose to take, the more they understand how different kinds of technology work, the more they will be able to understand the needs of their teams and hence make the best educated decision.


aggregation of business process

Enterprise Mobility is a hot topic, but employees still use consumer mobile apps in addition to core business apps in order to get work done. Although workers are aware about security risks, they still willingly share documents using unauthorized enterprise apps. File sharing, however, is a natural step towards becoming a mobile enterprise and the prediction is that by the end of this year most organizations will have policies and solutions such as Enterprise File Sync and Share (EFSS) to support file synchronization while keeping some level of IT control.

Although the use of mobile devices and apps increase productivity, the growing number of disconnected services applications might make it difficult for users to see the entire picture, because they have to constantly switch between multiple apps. In addition, different services have their own message structure and format, which makes it hard for users to interpret data.

To deal with the information overload, one strategy will be to remain within a single vendor’s ecosystem of applications and services where one vendor supplies the web services and enterprise apps, as well as the applications that show the data to mobile users.  Another approach will be to enable independent vendors to create “meta apps” that collect enterprise data from different apps and cloud services to make a coherent view of the work process.

The elimination of the need to jump from one application to another will give the user the opportunity to view data in single screen and analyze important updates, which will tremendously increase user experience. Only when users are able to access the information they need on the device they want and at the time they wish the full potential of mobile enterprise will be reached.

This is precisely at the heart of the new model of software creation that MoNimbus embodies. Core business processes can be value added with other services and functions to create new mobile experiences for a mobile enteprise.  These enterprise mobile apps are an aggregation of core and peripheral processes that make the business process look better by leveraging the power of mobile, cloud and social.  The new model enterprise mobility app is an aggregation of a series of small problems that have been solved with individual apps.  Call it the next generation mobile experience.