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enterprise mobility pic 1
As enterprise mobility gets to be a hot topic within enterprise IT, it is time to think of steps towards a positive outcome as enterprises approach it. Working with your clients we see 3 steps to take towards successful implementations.

First step, is to identify business driven use cases.
The key driver of any mobile strategy starts with identifying the business processes that support business-level goals, and that can be tied to business impact. While it’s easy to skip this stage and head straight down to the architecture or device path, taking a good look at the key business processes and interactions with users is critical to achieving impact. One of the easiest ways to identify the moments of value within business processes is by physically spending time with employees as they go about daily tasks to identify the barriers and gaps in their process. For e.g.
• How do field sales reps go about identifying and selling to anew prospect
• How do service agents map their daily routes?
• How do field agents receive notifications around a schedule change?
Once specific uses cases have been identified the next step is to prioritize them as to where there will be immediate and measurable gains.

Second Step is to decide on data sources
Great mobile initiatives are only as good as the data behind them. Enabling all constituencies with relevant data should be the backbone of mobile strategy. Data can be from many sources not just from the data base of the relevant core business application. It could be from social networks, could be from collaborative networks, it could be from cloud store Box, Google etc. One has to identify and aggregate the channels of data for the mobile application that can be brought to converge.

Third step is to decide on Mobile architecture and user experience
In a recent survey by The Economist, 54% of global executives interviewed stated that “mobile apps are critical.” However, only 20% actually have apps deployed. This “app gap” reinforces the notion that delivering mobile initiatives is not easy. One has to decide on mobile development architecture. Is it using costly productivity tools or a SaaS cloud stack to enable the transformation of applications in real time, optimizing workflow and data in real time depending on the device with zero or no coding. In addition to architecture a comprehensive mobile delivery strategy is made up of intelligent experiences for users. In fact it can be argued that user experience is key to mobile usage. Next generation mobile application experience means the app is intelligent, resilient, anticipatory in suggesting events, suggesting actions based on context, location etc. The workflow needs to be optimized for use at different locations, context and intuitive and constantly evolving on any device, anytime, anywhere.



Gartner Predicts by 2017, Half of Employers will Require Employees to Supply Their Own Device for Work Purposes
May 3, 2013
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Enterprises That Offer Only Corporate-Liable Programs Will Soon Be the Exception

As enterprise bring your own device (BYOD) programs continue to become more commonplace, 38 percent of companies expect to stop providing devices to workers by 2016, according to a global survey of CIOs by Gartner, Inc.’s Executive Programs

“BYOD strategies are the most radical change to the economics and the culture of client computing in business in decades,” said David Willis, vice president and distinguished analyst at Gartner. “The benefits of BYOD include creating new mobile workforce opportunities, increasing employee satisfaction, and reducing or avoiding costs.”

Gartner defines a BYOD strategy as an alternative strategy that allows employees, business partners and other users to use a personally selected and purchased client device to execute enterprise applications and access data. It typically spans smartphones and tablets, but the strategy may also be used for PCs. It may or may not include a subsidy.

BYOD drives innovation for CIOs and the business by increasing the number of mobile application users in the workforce. Rolling out applications throughout the workforce presents myriad new opportunities beyond traditional mobile email and communications. Applications such as time sheets, punch lists, site check-in/check-out, and employee self-service HR applications are just a few examples. Expanding access and driving innovation will ultimately be the legacy of the BYOD phenomenon.

“However, the business case for BYOD needs to be better evaluated,” said Mr. Willis. “Most leaders do not understand the benefits, and only 22 percent believe they have made a strong business case. Like other elements of the Nexus of Forces (cloud, mobile, social and information), mobile initiatives are often exploratory and may not have a clearly defined and quantifiable goal, making IT planners uncomfortable. If you are offering BYOD, take advantage of the opportunity to show the rest of the organization the benefits it will bring to them and to the business.”

While BYOD is occurring in companies and governments of all sizes, it is most prevalent in midsize and large organizations ($500 million to $5 billion in revenue, with 2,500 to 5,000 employees). BYOD also permits smaller companies to go mobile without a huge device and service investment. Adoption varies widely across the globe. Companies in the United States are twice as likely to allow BYOD as those in Europe, where BYOD has the lowest adoption of all the regions. In contrast, employees in India, China and Brazil are most likely to be using a personal device, typically a standard mobile phone, at work.

How a well-managed BYOD program subsidizes the use of a personal device is critical, and can dramatically change the economics. Today, roughly half of BYOD programs provide a partial reimbursement, and full reimbursement for all costs will become rare. Gartner believes that coupling the effect of mass market adoption with the steady declines in carrier fees, employers will gradually reduce their subsidies and as the number of workers using mobile devices expands, those who receive no subsidy whatsoever will grow.

“The enterprise should subsidize only the service plan on a smartphone,” said Mr. Willis. “What happens if you buy a device for an employee and they leave the job a month later? How are you going to settle up? Better to keep it simple. The employee owns the device, and the company helps to cover usage costs.

BYOD does increase risks and changes expectations for CIOs. Unsurprisingly, security is the top concern for BYOD. The risk of data leakage on mobile platforms is particularly acute. Some mobile devices are designed to share data in the cloud and have no general purpose file system for applications to share, increasing the potential for data to be easily duplicated between applications and moved between applications and the cloud.

However, in general, IT is catching up to the phenomenon of BYOD. More than half of organizations rate themselves high in security of corporate data for enterprise-owned mobile devices. This new confidence in the security posture to support BYOD is a reflection of more-mature tools and processes that address myriad needs in the security area.

“We’re finally reaching the point where IT officially recognizes what has always been going on: People use their business device for nonwork purposes,” said Mr. Willis. “They often use a personal device in business. Once you realize that, you’ll understand you need to protect data in another way besides locking down the full device. It is essential that IT specify which platforms will be supported and how; what service levels a user should expect; what the user’s own responsibilities and risks are; who qualifies; and that IT provides guidelines for employees purchasing a personal device for use at work, such as minimum requirements for operating systems.”

More detailed analysis is available in the report “Bring Your Own Device: The Facts and the Future.” The report is available on Gartner’s website at http://www.gartner.com/resId=2422315.

Mr. Willis will provide additional analysis during the Gartner webinar, “Bring Your Own Device Program Best Practices (BYOD)” on May 2 at 10 a.m. and 1 p.m. EDT. To register for this complimentary webinar, please visit http://my.gartner.com/portal/server.pt?open=512&objID=202&mode=2&PageID=5553&ref=webinar-rss&resId=2392315&srcId=1-2994690285.
Contacts

Rob van der Meulen
Gartner

rob.vandermeulen@gartner.com

Janessa Rivera
Gartner

janessa.rivera@gartner.com

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the valuable partner in over 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.

Read more: Gartner Predicts by 2017, Half of Employers will Require Employees to Supply Their Own Device for Work Purposes – FierceWireless http://www.fiercewireless.com/press-releases/gartner-predicts-2017-half-employers-will-require-employees-supply-their-ow#ixzz2SGjmiGAB
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collaboration graphic

 

Most organizations do the mistake of treating collaboration as a bunch of tools, much like a telephone connection. Collaboration is a way of doing things. It is how you execute a particular process more effectively. What is the logic of executing a process effectively by asking an employee to get out of the application that one is using and then use some collaboration tool and then get back to the application?. Collaboration will only meaningfully work, if it happens inside the application. That is the only meaningful way to promote collaboration as an idea deep into the enterprise. This is precisely the direction that MoNimbus™ takes with collaboration. Here, we discuss two ways of presenting collaboration. Hosted Collaboration and Embedded Collaboration.
Hosted Collaboration services
Most of the large enterprise communication firms are into creating cloud based collaboration services that are independent of enterprise applications and solutions. They are stand-alone services like global Video as a service or audio as a service using a standard backhaul. Operators in conjunction with enterprise communication firms have been in the business of offering Hosted collaboration services to enterprises.
Embedded Collaboration Services
Then there’s a technology differentiator where we’ve been built from the ground up to being multi-tenanted in the operator network to provide for embedded collaboration services. Collaboration services like, Presence, Chat, audio and video embedded within the workflow of applications and business processes that are part of the MoNimbus suite. For e.g. mCRM from MoNimbus will offer business use cases that embed push to call, chat, push messaging etc. These are all the things that mobile operators understand and care about.
Enterprises are in the first stage of dealing with mobile in the sense of coming up with the right policies or approaches to BYOD. Embedded collaboration allows them to really take better advantage of mobility. Remember , for any enterprise engaging your client is about being mobile and about being a mobile enterprise. That is what MoNimbus™ enables.


HBR_SAP_Infographic_Enterprise 900Recent HBR survey together with SAP indicates growing interest in accessing enterprise systems via mobile. According to the survey:
o 54% of survey indicated need to access critical enterprise information on mobile
o 52% of survey indicated deployment of LOB applications (sales, CRM, Finance, HR) on Mobile
o 58% of survey indicated deployment of industry customized mobile applications


strong horse rearing in desert

What is holding back the Mobile Enterprise?
Security? Now that problem has been addressed with the advent of Mobile Device Management allowing for mobile devices to be individually authenticated into the enterprise.
Mobile Device OS? No. The browser is the operating system within the operating system and most of the browsers on leading mobiles are mobile compatible.
Mobile Device? A big no since a lot can be accomplished within the reasonable real estate of a Samsung galaxy or an Iphone. These devices have more compute power, more intuitive user interfaces, better peripheral features such as camera, audio, video etc., leading to better user experience.
It is something else called enterprise applications i.e., the real assets of the enterprise that are still yet to exploit the full features of the mobile device and move us to a higher plane of intelligent experience making for a smarter workforce.
The only route for this experience today is to re-code applications to take advantage of the power of the confluence of mobile, social and cloud. MoNimbus removes this pain through the heavy-lifting in real time that is done on the MoNimbus platform with no redesign or recoding of existing applications.
Log into the User Zone and try out MoNimbus…..


enterprise mobility platformEnterprises have invested millions in applications that are both home grown, as well as customized on off-the-shelf business processing platforms such as Oracle and SAP e.g. CRM, Field Service, Travel, Project Management etc. In the past decade they have moved aggressively to an online strategy of web enabling them. However, they are now faced with a perfect storm with convergence of mobile, social and cloud technologies that could remarkably transform their users experience. But extending to mobile, social, cloud and enabling collaboration is neither easy nor economical with traditional approaches. Further it produces a dumbed-down experience to fit the constraints, not an intelligent optimized experience that users want. MoNimbus aims to fix this with a solution that can accelerate the user experience to mobile, social and cloud at a fraction of the cost using its MoNimbus™ platform. The market for this is large. We can call it enterprise mobility – with the numbers being in the order of 17B$ market by 2015.

Just as the move from client server to web based solutions required specialists who knew the web base infrastructure, so also the social-mobile web has its own challenges that demands knowhow. MoNimbus packages this know-how into a cloud based software platform to consumerize enterprise assets, and move the enterprise closer towards BYOD status. MoNimbus does this in two ways 1) with ready-made solutions to realize immediate smarter experience such as mCRM, mFieldServices, mTravel, mProductivity etc., 2) integrate with existing in-house enterprise solutions/workflow and auto transform/extend their experience on mobile/social/cloud using MoNimbus™ platform.


tedious work of mobile applicaiton developmentBYOD (bring your own device) is driving mobile mobile investments within enterprises. Enterprise IT is looking for ways to move to mobile applications, as well as manage and secure them.

Statistics bear out the on-going explosion in IT mobile investments. One study from McKinsey & Co. predicts spending on mobile could reach $130 billion by 2015.

Enterprises are looking for a whole range of capabilities to extract great value across the whole mobile application life-cycle, both ready made and transformation of existing valuable enterprise resources.

MoNimbus focuses on easy transition from traditional enterprise environments to mobile, social, cloud environment.

In specific, MoNimbus has ready to go functional mobile applications as well as needed integrations through the MoNimbus platform to connect mobile users with valuable enterprise and cloud resources.


exploring the new worlds of mobile enterprise

2013 is going to be the year of the Mobile Enterprise. No Mistake about it. Its a $17B market that is waiting to move to the mobile web. Mobile web started with Docomo in 1999 when Docomo launched iMode in Japan and garnered – 40M users by 2003. It was an ecosystem of content, developers and applications. But it was different from the PC web with its own proprietary constructs. These differences were ironed out by Steve Jobs with iphone in 2007. With introduction of iPhone – consumer mobile web grew faster than PC Web and today we are arriving at terms such as consumerization of IT within the enterprise. It’s the Turn of Enterprises to be mobile webbed and MoNimbus is ready to accelerate this in 2013.


2013 is going to be the year of the Mobile Enterprise. No Mistake about it. Its a $17B market that is waiting to move to the mobile web. Mobile web started with Docomo in 1999 when Docomo launched iMode in Japan and garnered – 40M users by 2003. It was an ecosystem of content, developers and applications. But it was different from the PC web with its own proprietary constructs. These differences were ironed out by Steve Jobs with iphone in 2007. With introduction of iPhone – consumer mobile web grew faster than PC Web and today we are arriving at terms such as consumerization of IT within the enterprise. It’s the Turn of Enterprises to be mobile webbed and MoNimbus is ready to accelerate this in 2013.